Return Rules

Refunds for Orders Canceled Before Shipment: If you cancel your order before it has been shipped, we will process a refund within 7 working days upon confirmation of your cancellation request. We will notify you of the progress via email. The refund will be issued to your original payment method, which typically takes 5-10 working days, depending on your bank. Please note that processing times may be delayed due to holidays, a sudden surge in orders, an overwhelming after-sales workload, or force majeure. We appreciate your understanding.

Return of Goods Within 7 Days Without Reason: You may apply to return or exchange any item purchased from our official website within 7 days after receipt (based on the date of receipt on the logistics document). To initiate a return, please contact our customer service with your order number, product photos, and other relevant details. We will process your request as soon as possible.

The item must be returned in its original, unused, unaltered, and unwashed condition, along with all relevant accessories in the original packaging, and the original shipping order or invoice (if applicable). Failure to meet these conditions may result in a partial refund or the rejection of your return or exchange request.

If you receive incorrect or defective products, please contact our customer service at sales@satoshinakamotoclub.com within 30 days (including national holidays) from the day after receiving the goods to apply for a return or exchange.

We do not accept returns for orders shipped to a domestic address from a foreign address.

Unless the package is refused upon delivery without being opened, please complete the “Return and Exchange Card” and ensure that the information matches the returned products. Include the completed card with the returned items.

We will process your return within 7 working days after receiving the package. Refunds will be issued to the original payment method, which usually takes 5-10 working days, depending on your bank. Exchanges will depend on inventory availability at the time we receive the returned items. If the specific item is out of stock, we will issue a refund. Please note that processing may be delayed due to holidays, a sudden surge in orders, an overwhelming after-sales workload, or force majeure. We appreciate your understanding.

Returned items that do not meet our return policy will be sent back to the buyer, with any associated costs borne by the buyer.

If the return is due to the buyer’s decision, the buyer is responsible for the round-trip shipping fees, cross-border taxes, and other charges. Please note that we do not accept collect-on-delivery (COD) shipments.

Please ensure that the returned items are properly packaged. The buyer is responsible for the package during shipping until it is received and signed for. We recommend using a reliable and traceable logistics service. We are not liable for any damage or loss of the returned goods during transit.

If you request a refund, it will not include shipping fees, duties, or other local taxes. You may need to contact local customs regarding duties.

Limited edition products and special collections are not eligible for "Return of Goods Within 7 Days Without Reason." However, if there is a quality issue with the product, we will accept returns. We appreciate your understanding.