FAQs
Shipping, Duties, and Taxes
Which countries or regions does Satoshi Nakamoto Club ship to?
We ship to most countries and regions worldwide. For more details, please contact our customer service: sales@satoshinakamotoclub.com
How much will I be charged for shipping?
Shipping fees vary based on the destination and will be calculated automatically at checkout. The total cost at checkout includes shipping to the destination but does not cover duties, import taxes, or other related fees. These charges are determined by your local customs office.
Do I need to pay duties or other taxes?
Duties and taxes are not included in the final price at checkout. Your order will be shipped DDU (Delivered Duty Unpaid), meaning you may incur additional fees upon delivery, determined by your local customs. We recommend checking with your local customs office for specific rates.
If an order is returned due to refusal or delay in receiving the package because of customs fees, the buyer is responsible for round-trip shipping costs and any duties charged by both the importing and destination countries. These costs will be deducted from your refund.
Can you ship to a P.O. BOX?
We cannot ship to a P.O. BOX. Please ensure the provided shipping address is correct and accessible. If the address is not accessible, we will contact you via email for an address change. Please check your email regularly after placing an order. Any costs arising from the return of goods due to incorrect addresses will be borne by the buyer.
When will I receive my order? How do I track the package?
After completing your purchase, you will receive an email confirmation. Your order will be processed within 7 days, and once shipped, you will receive an email with tracking information.
Reminder: Please note that shipments may be delayed due to high order volumes or unforeseen circumstances. Thank you for your understanding.
About Shipping & Orders
How can I shop on the official website of Satoshi Nakamoto Club?
- Click “Shop Now” in the navigation bar to view products.
- Select products and click “ADD TO CART.” Continue shopping or proceed to checkout.
- Provide a valid email address and shipping information at checkout.
- Shipping fees will be calculated based on your address. Please note that the price does not include duties or local taxes.
- Complete payment and confirm your order. We will keep you updated on the order status via email.
For assistance, contact customer service: sales@satoshinakamotoclub.com
What should I do if I can't pay with PayPal?
If PayPal is not available or supported in your country, please contact customer service: customers@satoshinakamotoclub.com.
Can I cancel or modify my order?
If you need to change the shipping address after the order has been shipped, additional costs will apply and must be covered by the buyer. Please contact our customer service to confirm any changes before modifying or canceling the order.
Returns and Refunds
What is Satoshi Nakamoto Club’s return policy?
We accept returns within 7 days from the day after the order is received. Returns must meet our after-sales inspection standards. Shipping costs and duties for non-quality-related returns will be paid by the buyer.
For wrong or defective goods, you may request a return or exchange within 30 days from the receipt of the order. In these cases, shipping costs and duties will be covered by the seller.
Please contact customer service (sales@satoshinakamotoclub.com) for detailed return procedures.
When will I receive the refund or exchanged goods?
Once we receive your return, we will process it within 7 working days and notify you of the progress via email. Refunds are issued to the original payment method and may take 5-10 working days to process. Please note that processing may be delayed due to high order volumes or unforeseen circumstances.
Are shipping costs and duties included in the refund?
Shipping fees, duties, and other local taxes are non-refundable. If your order is returned from overseas but was shipped to a domestic address, the buyer is responsible for all applicable duties and taxes.